Email Support – Membership Guide
Included with Your $25/Month Membership:
- Unlimited email support for non-urgent tech questions, how-tos, and follow-ups
- Guaranteed response within 1 business day (often much faster)
- 10% discount on in-home visits
- Flexible, member-first scheduling
- Pay for a year up front and get a discounted rate of $250/year — that's $50 in savings, or like getting 2 months free!
What You Can Expect from Me:
- Replies within 1 business day (often faster, but never more than 24 hours)
- I’ll help as much as I can over email, and if an in-person visit is needed, we’ll get you scheduled
What's Best for Email Support:
- “How do I...” questions
- Follow-up questions from a recent visit
- Help picking equipment
- Device recommendations or setup steps
- Account recovery tips
- General tech advice
What Email Can't Cover:
- Live troubleshooting
- Diagnosing hardware/network issues
- Emergency support (e.g., internet outage, POS failure)
- Phone or screen sharing support
If It's Too Complex for Email:
If the issue can’t be resolved via email in a few steps, I’ll recommend scheduling a home visit at your discounted rate. Email support is for light guidance—not full-service remote repair.
Email support for members: clubhelp@yournerdyneighbor.com